Right of withdrawal
returns
Our policy is valid for 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the condition in which you received it. It must be in the original packaging.
Several types of goods are exempt from return. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or hygienic goods, hazardous substances or flammable liquids or gases.
Additional disposable items:
Gift vouchers
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not return your order to the manufacturer.
There are certain situations where only partial refunds will be granted (if applicable).
Book with clear signs of wear
CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that has been opened.
Any item not in its original condition is damaged or missing for reasons not due to our error.
Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to inform you that we have received your return. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be issued to your credit card or original payment method within a specified period of time.
Late or missing refunds (if applicable)
If you haven't received a refund yet, check your bank account first.
Then contact your credit card company, it may take some time for your refund to be officially posted.
Next, contact your bank. There are often processing times before a refund is posted.
If you have done all of this and have not yet received your refund, please contact us at stefan.liebermann@tu-ilmenau.de.
Sales items (if applicable)
Only regular-priced items can be refunded; unfortunately, no discount promotions are affected.
Exchange (if applicable)
We only replace items if they are defective or damaged. If you would like to exchange it for the same item, email us at stefan.liebermann@tu-ilmenau.de and send your item to: Topfmarkt 13, 98693 Ilmenau, Germany.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. After receiving the returned goods, a gift voucher will be sent to you by post.
If the item was not marked as a gift when purchased or the gift giver shipped the order to themselves to give to you later, we will send a refund to the gift giver and they will notify you of your return.
Shipping
To return your product, send your product by post to: Topfmarkt 13, 98693 Ilmenau, Germany
You are responsible for covering your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, return shipping costs will be deducted from your refund.
Depending on where you live, the time it takes for your product to be exchanged may vary.
If you are shipping an item over EUR 75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return.
Our policy is valid for 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the condition in which you received it. It must be in the original packaging.
Several types of goods are exempt from return. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or hygienic goods, hazardous substances or flammable liquids or gases.
Additional disposable items:
Gift vouchers
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not return your order to the manufacturer.
There are certain situations where only partial refunds will be granted (if applicable).
Book with clear signs of wear
CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that has been opened.
Any item not in its original condition is damaged or missing for reasons not due to our error.
Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to inform you that we have received your return. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be issued to your credit card or original payment method within a specified period of time.
Late or missing refunds (if applicable)
If you haven't received a refund yet, check your bank account first.
Then contact your credit card company, it may take some time for your refund to be officially posted.
Next, contact your bank. There are often processing times before a refund is posted.
If you have done all of this and have not yet received your refund, please contact us at stefan.liebermann@tu-ilmenau.de.
Sales items (if applicable)
Only regular-priced items can be refunded; unfortunately, no discount promotions are affected.
Exchange (if applicable)
We only replace items if they are defective or damaged. If you would like to exchange it for the same item, email us at stefan.liebermann@tu-ilmenau.de and send your item to: Topfmarkt 13, 98693 Ilmenau, Germany.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. After receiving the returned goods, a gift voucher will be sent to you by post.
If the item was not marked as a gift when purchased or the gift giver shipped the order to themselves to give to you later, we will send a refund to the gift giver and they will notify you of your return.
Shipping
To return your product, send your product by post to: Topfmarkt 13, 98693 Ilmenau, Germany
You are responsible for covering your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, return shipping costs will be deducted from your refund.
Depending on where you live, the time it takes for your product to be exchanged may vary.
If you are shipping an item over EUR 75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return.